We aim to provide a clear and dependable returns experience so customers can make purchases with greater confidence. Although every effort is made to offer products that meet expectations for quality, appearance, and everyday use, we understand that a purchase may occasionally need to be returned or exchanged. Eligible items may generally be submitted for a return or exchange within thirty days after the order has been marked as delivered.
To qualify, merchandise must be returned within the applicable return period and maintained in a condition suitable for resale or inspection. Items should not have been worn, washed, used, altered, or damaged after delivery. Original tags, labels, packaging, and any materials included with the product should also be retained whenever applicable. These requirements allow returned products to be reviewed consistently and help ensure that all customers receive fair treatment during the return process.
Certain purchases may be subject to different conditions or may not qualify for return. Clearance merchandise, specially discounted products, final sale items, and products sold under limited promotional terms may be excluded from refunds or exchanges unless a confirmed defect or another applicable issue is identified. Orders paid for entirely through promotional credits, vouchers, or similar offers may also have separate eligibility requirements. Customers are encouraged to review the product information and applicable purchase terms before completing checkout.
Before sending a product back, customers should contact customer support to request return authorization and receive the appropriate instructions. Requests should include sufficient purchase information, such as an order number, confirmation record, receipt, or other documentation that can verify the transaction. Customers should also indicate whether they are requesting a refund or an exchange. For exchanges, details about the preferred replacement item, including the desired size, color, or variation, may be required. Availability of replacement products depends on current inventory and cannot always be guaranteed.
Unless otherwise stated, customers are responsible for arranging and paying for return shipping. A prepaid return label may not be available in every situation. Returned products should only be shipped after the customer has received the correct return instructions and destination information. Using a shipping service that provides tracking and delivery confirmation is strongly recommended, as shipment records may be needed to confirm that the returned package reached the designated facility.
After a return arrives, the product will be examined to determine whether it satisfies the applicable eligibility standards. This review may include checking the overall condition of the item, confirming the presence of required tags or accessories, and verifying the original order information. If an exchange is approved, the replacement product will be prepared for shipment based on available inventory and the applicable fulfillment process. If the requested replacement is unavailable, customer support may provide information about other available options.
Approved refunds are generally returned to the same payment method used for the original transaction. Once the return has been received and successfully reviewed, refund processing may take approximately five to seven business days. The time required for the funds to appear in a customer’s account can vary depending on the payment processor, card issuer, bank, or other financial institution. Original delivery fees and costs paid to send an item back are generally not refundable unless required by law or approved under specific circumstances.
Customers who experience an unusually long delivery delay may also contact customer support for assistance. If an eligible order has not been delivered within forty-five business days from the original purchase date, excluding qualifying pre-order merchandise or products with separately disclosed fulfillment schedules, the shipment may be reviewed. Depending on the order details, tracking history, and circumstances surrounding the delay, available solutions may include further shipment assistance, a replacement review, or a refund where appropriate.
Taxes collected as part of an eligible purchase are handled according to applicable legal and regional requirements. When a refund is approved, any refundable tax amount will generally be processed through the original method of payment when required. Store credit issued through a previous transaction is not typically redeemable for cash and may be governed by separate conditions. Purchases completed using store credit, promotional balances, or other special payment arrangements may also be subject to additional return limitations.
We encourage customers to inspect their orders soon after delivery and retain relevant purchase records until they are satisfied with their items. Keeping order confirmations, receipts, tracking details, and related documentation can make it easier to verify a request and communicate with customer support if assistance is needed. Promptly reporting damaged, incorrect, or missing products can also help us review the situation and determine the most appropriate resolution.
Our goal is to maintain a return and exchange process that is straightforward, consistent, and easy to understand. By establishing reasonable eligibility standards, providing clear instructions, and reviewing each request carefully, we seek to balance customer convenience with responsible product handling. We remain committed to offering helpful support throughout the post-purchase experience and to improving our processes as customer needs, operational practices, and service requirements continue to evolve.